Refund Policy
Our Policies
Last Updated: 19 July 2026
At Gymrats, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund in accordance with this policy.
Returns Period
Customers can request a return within 14 days of receiving their order.
To be eligible for a return, items must be:
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Unworn and unused.
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In their original condition.
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Free from damage, stains, odours or signs of washing.
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Returned with original packaging and tags attached (where applicable).
Non-Returnable Items
For hygiene and customer safety reasons, we cannot accept returns on:
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Items that have been worn, washed or damaged.
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Items without original tags where applicable.
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Items returned outside the stated returns period.
Return Process
To request a return, please contact us at gymratsofficialuk@gmail.com with:
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Your order number.
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The item(s) you wish to return.
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The reason for your return.
Once your return has been approved, we will provide instructions on how to send your item back.
Return Shipping
Customers are responsible for return postage costs unless the item received is faulty, damaged or incorrect.
We recommend using a tracked delivery service, as Gymrats cannot be responsible for items lost during return shipping.
Refunds
Once we receive and inspect your returned item, we will confirm whether your refund has been approved.
Approved refunds will be issued to the original payment method within 5–10 working days.
Original delivery charges are non-refundable unless the item is faulty, incorrect or required otherwise by UK consumer law.
Exchanges
Gymrats does not currently offer direct exchanges. If you require a different size or product, please return your item and place a new order.
Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us within 14 days of receiving your order. We will review the issue and provide an appropriate solution.
Legal Disclaimer
Gymrats reserves the right to refuse returns that do not meet the requirements outlined in this policy.
This policy does not affect your statutory rights as a consumer under UK law, including rights provided under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
Gymrats is not responsible for items damaged due to misuse, incorrect care, accidents or normal wear and tear.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Email: gymratsofficialuk@gmail.com
Instagram: @gymratsofficialuk
Thank you for supporting Gymrats.